Guidance & Growth
Our Customer Success Specialists work with your institution, and individual users, to make sure the Payment Platform is being used to its full potential. They analyse how you are currently using the Payment Platform and work with you to identify and deliver training requirements, as well as providing tailored ad hoc guidance and support.
Every institution is different, and the variety and complexity of income, and the drivers behind how you accept payments, can vary considerably. We have developed a unique understanding of the differing needs of different types of users across an institution, and work with institutions to develop and deliver personalised plans to help you to achieve your goals.

What Our Customer Success Team Offer

Payment Platform Process Review
A review of your institution’s Payment Platform processes in order to provide guidance and support on best practice
across your user base.

Signposting Workshop
A workshop exploring how your payers find and experience your payment portal via your institution's website. Crucial to improving visibility and maximising use of the Payment Platform.

Training
Tailored, institution-specific training to meet the needs of different institutions and individual users of the Payment Platform.