White paper

INSIGHTS INTO THE PAYMENT EXPERIENCES OF EU STUDENTS

The UK higher education sector is one of the most international in the world; however in some cases payment processes can cause stress and confusion for EU students, and also problems and inefficiencies for the university.

EU Student Insights Front cover-1In late 2018, WPM expanded upon their international research to better understand the issues which arise for the circa 139,000 EU students in the UK (30% of all non-UK students). DJS Research conducted a series of focus groups to explore experiences and attitudes towards payment of tuition
and accommodation fees.

 

 

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Key Findings

 
  • The ‘Pressure Cooker’
    Some institutions are creating a ‘pressure cooker’ situation by putting in place payment processes and methods that create a highly stressful situation for students/payers, and university staff physically facilitating the payments. Find out what the
    five key issues are that create or compound this situation.
  • Impact of Digital Banking 
    The digital banking revolution is creating a gap between how the student/payer expects to
    be able to pay and the actual payment experience. See how this widening expectation gap can lead to dissatisfaction.
  • Desire to Take Control
    The majority of students and payers want to take control of the payment process. Discover how this has the potential to change the role of finance.