White paper

SECURITY, SIMPLICITY & SUPPORT

HOW TO SATISFY INTERNATIONAL STUDENTS’ PAYMENT NEEDS

In 2019 international students contributed £6.9 billion in tuition fees to the UK higher education sector.

Each student is willing to pay significant fees to attend university in the UK so if they find the payment process hard it can easily become a significant source of dissatisfaction. But what do international students struggle with?

Based on the findings from proprietary WPM research undertaken in 2019, which combined ten focus groups and a large scale online survey of the international students at eight institutions, this white paper will tell you:

  • The issues international students experience when trying to pay universities

  • How and when international students want to make payments

  • What international students want from their universities in relation to payments

  • What you can do to improve the payer experience for your international students

  • How improving the payer experience will positively impact operational and cost improvements

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