IMPROVING THE INTERNATIONAL STUDENT PAYMENT JOURNEY POST-PANDEMIC
The 2020/21 international student cohort faced challenges like no other. Not least that when it came to paying their tuition fees, they may have found themselves still stuck at home as the payment deadline approached.
Our fourth year of independent research into international students' payment experiences gave us some uniquely valuable insight into how these students, and universities, navigated the choppy waters of 2020/21.
- Why students made the payment choices they did, how that affected their payment experience and the implications for universities.
- Shifting patterns of behaviour as a result of the pandemic.
- Where universities should focus their time and resources in anticipation of what the 2021/22 cohort and beyond might need.